InAVation Awards 2018




Flexible protection for your Audio Visual Installation

Our commitment to you extends beyond the initial design and installation of the project. We seek to create a partnership built upon top quality service and first class aftercare that enables our clients to get the most from their investment now and into the future.

Every Pure Audio Visual installation is covered by a twelve month warranty against installation or programming defect, during which time if required, an engineer will be dispatched to site as soon as possible within 5 working days. Pure AV will also administer any manufacturer warranty, according to the terms of that warranty with any manufacturer charges passed onto the client.

In addition to our 12 month installation warranty, you can choose from a range of maintenance packages with varying degrees of cover and price. Each package can be tailored according to the nature and urgency of the business requirement.

The adoption of a Maintenance and Support Package offers you the option for guaranteed and escalated response times, the inclusion of preventative maintenance visits and the opportunity to manage potential costs for replacement parts and loan equipment in the most beneficial way.

Support and maintenance packagesIn addition to the packages outlined above we are also able to create bespoke packages. Should this be required our support coordinator will meet with you to discuss your requirements and put together a proposal designed to meet your specific needs

Support and Maintenance Testimonial

"Our maintenance package with Pure AV helps us to ensure that our client’s busy meeting spaces function effectively and with minimal downtime. Technology on-site is well maintained and operates efficiently, and any support requests are responded to quickly by a team that is proactive, knowledgeable and friendly.

Our relationship with Pure AV delivers reliable solutions that create long term customer satisfaction; making the ongoing renewal of the maintenance contract an easy decision to make”.

Mike Lewis

Director, EIS Ltd

Contact Technical Support

Tel: 0845 6022 861